Technology Support Specialist
Boston, Massachusetts - Full Time

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The HireMojo Team


The Colony Group seeks a motivated and qualified individual for the position of Technology Support Specialist to join the company’s internal operations team and act as an extension of its third-party IT MSP. The individual selected for this opportunity will provide a broad range of technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. The candidate selected for this opportunity must have technical, people and problem-solving skills.

Primary responsibilities for this position include:

  • Monitoring a problem-tracking and ticketing application to help respond, track, update and resolve support requests in a timely manner;
  • Providing support for network and server infrastructure, laptops, desktops, mobile devices, printers, phones, network-connected devices, and peripherals;
  • Developing, maintaining, and continuously improving client and internal documentation;
  • Procuring, configuring, and tracking of IT assets (infrastructure, workstations, phones, peripherals, supplies, etc.);
  • Initiating and managing projects related to software and hardware efficiencies;
  • Coordinating with the company’s IT MSP as it pertains to escalations, problem-tracking, volumes, support assignments, and the overall harmonized management and support of all IT needs;
  • Actively contributing to team by working collaboratively, identifying opportunities to improve user satisfaction, and contributing to ITS knowledge base;
  • Supporting and enforcing firm-wide the policies and procedures of the IT program;
  • Setting up and troubleshooting videoconferencing and other audio-visual tools used by employees;
  • Assisting users with troubleshooting and routine maintenance of cloud- and software-based applications used in the rendering of financial advisory services, including coordinating with the third-party technology partners’ support teams when necessary (e.g., financial planning tool; portfolio management and trading tool; CRM); and
  • Participating in other technology-focused initiatives of the company, whether in coordination with IT MSP or independently.

 

This position requires the following skills and characteristics:

  • A firm understanding of Windows Server and Desktop background with a broad range of technical knowledge and creative troubleshooting skills;
  • Experience troubleshooting network connectivity and other data communications;
  • Experience configuring email/calendar and networking on mobile devices;
  • Understanding of computer security best practices for protecting user information and data;
  • Experience with antivirus software and other security procedures;
  • A deep knowledge of the following:
    • Windows server (all versions)
    • Terminal server
    • Exchange / Office365
    • Active Directory / group policies
    • Virtualization
    • Cloud hosting concepts
    • Remote access
    • Desktop operating systems
    • Routers, switches & wireless
    • Virtual private networks
    • Networking - TCP/IP routing & subnets
    • Local and network printing
    • DHCP / DNS
    • Virus / Malware removal
    • Backups
    • Mobile devices and mobile device management
    • Hardware / Software upgrades

 

Credential and other candidate requirements:

  • Bachelor's degree preferred or equivalent education and experience or related technical certifications;
  • Four+ years of relevant work experience with technology in the financial services industry;
  • Experience with a problem-tracking & ticketing application;
  • Patience and excellent customer service skills;
  • Ability to take direction, work independently and a willingness to escalate issues when necessary;
  • Notable attention to detail, self-initiated follow-through, and outstanding time management and organizational skills; and
  • Ability to work in a fast-paced environment and to juggle multiple and competing tasks and demands.

The Colony Group, LLC provides investment, wealth management, business management, tax compliance, and other financial advisory services to a multitude of high-net-worth and ultra-high-net-worth private clients as well as a prestigious base of institutional clients.  Founded in 1986 and managed by professionals dedicated to providing objective advice and exceptional service, The Colony Group manages over $10 billion in client assets and has offices in Massachusetts, New York, Virginia, Florida, Colorado, Maryland, California and New Hampshire.  For more information, please visit http://www.thecolonygroup.com.