Guest Relations Extraordinaire Needed!
Mountain View, California - Full Time

Are you someone who strives to help others? Do you take pride in your impeccable work ethic and "rock star" people skills! Do you handle issues head-on, but have a warm & welcoming communication style? If so, SuiteAmerica is currently looking for a highly organized extroverted connector! 

Established in 1990, SuiteAmerica has 30+ years of excellence in providing corporate housing and destination services. Our enthusiastic, motivated, customer-service focused team is looking for an outstanding candidate to join our growing and hard-working group! If you are interested in a career where your efforts directly impact the success of the company, and where your ideas for improving processes are welcomed - and encouraged - we are what you’re searching for!

The Guest Relations Concierge position with SuiteAmerica is a role where you can shine and yet expand your skill set in the hospitality field! The image of SuiteAmerica depends upon a happy, trustworthy, professional, technology friendly individual with fortitude and grace. Are you the next face of SuiteAmerica?

The right candidate will thrive in this role, when tenants and ownership are happy, the building is clean and safe, and each guests' stay is a 5-star SuiteAmerica experience! As a gracious greeter and property management point person, you will make it all happen.

To be successful in this role you should have strong communication and organizational skills and loads of energy! You must be willing to handle a variety of responsibilities and make sound operational decisions. You should respect structure and at the same time appreciate out-of-the-box ideas. It is imperitive that you synthesize an inspiring livingspace for our tenants, using next-level communication skills, creative solution-based thinking and an eye for esthetics. 

The work schedule for this role is Tuesday - Saturday 11:30am - 8pm and is a full time position.Though Onboarding, training and cross training for this role will be located at the El Dorado Hills office for one or two days. *Most training will take place on the job, at the new Mountain View location!*

A day in the life of the Guest Relations Concierge: Greet people with a warm and friendly demeanor, look for areas to improve either in operations or environment, handle tenant requests and communications, manage conference room bookings and service, maintain business documents and processes, monitor building conditions and facilitate maintenance needs, respond to building security issues, set and maintain expectations with tenants and vendors, assist with onboarding new tenants, and have excellent follow-through to close loops.You work well independently with little input and at the same time are a team collaborator. You  are a fast learner, independent thinker but takes direction well! 

As the Guest Relations Concierge, you have at least 3 years experience in some or a combination of the following: property management/leasing, customer service, hospitality, guest relations, corporate housing, leasing agent, hotel services etc.

What SuiteAmerica Offers You!

  • Health
  • Dental & Vision
  • Paid Vacation
  • LTD & Life Insurance
  • 401K
  • Employee stock ownership plan (ESOP)
  • Opportunity for growth
  • Competitive salary
  • 8 hours of paid time off each year, so you can volunteer! 

We are one of the fastest growing employee-owned corporate housing companies in the United States. Our culture stems from great leadership and our dedication to creating experiences for our clients that are second to none. Whether you need a furnished apartment for a temporary assignment, assistance with relocation, or interim housing solutions for employees, our goal is to always exceed your expectations.

Our unbeatable track record of outstanding customer service has garnered numerous awards, including the Corporate Housing Providers Association Company of the Year. We were rated the number one Temporary Housing Company in the Trippel Survey of Relocation Managers and Tranferees from 2010-2015, and earned the 2015 Cartus Gold Supplier Innovation Award for Same-Day Turns.