Resident Services Coordinator - Families & Adults
Everett, Washington - Full Time

Starting Salary Range: $3,501 - $4,133 Per Month DOE, Plus Benefits

This position will remain open until filled with priority given to applications received by 5:00 PM, Thursday, August 19, 2021

Everett Housing Authority Mission Statement:  The Everett Housing Authority creates affordable housing, fosters healthy communities where households thrive, and replaces systemic racism with equity for all.

Looking for an opportunity to work for an organization that really makes a difference in the lives of others? Look no further. Come join our team as a Resident Services Coordinator at the Everett Housing Authority as part of the Resident Services Department. This is a full-time union position working 37.5 hours per week. 

Under the direction of the Family Services Program Manager, this position supports families and other individual adult residents of varying ages to meet their individual goals pertaining to self-sufficiency and quality of life. This work is primarily accomplished in concert with individual residents by assessing needs and helping residents to connect to programs and community resources to foster health and well-being, education, employment and independent living goals.  This position has two focus areas

  1. Families – emphasis on financial self-sufficiency and the development and access of opportunities for youth and adults to break the cycle of poverty. 
  1. Other Adults – emphasis on quality of life through accessing community resources and opportunities for socialization to improve residents’ ability to maintain stable housing and live independently.

If you're looking for a great benefits package we have that as well!

  • Accrue up to 12 vacation days in your first year of employment;
  • 13 paid sick leave days;
  • 12 paid scheduled Holidays plus 1 additional floating holiday per year;
  • Medical Insurance;
  • Dental Insurance;
  • Life Insurance;
  • State Retirement Fund;
  • Flexible work schedule;
  • Employee Assistance Program;
  • Tuition Reimbursement;
  • Wellness Program.


The following duties are illustrative only (i.e. not all inclusive)

Required Workplace Standards:

  1. Works regular and reliable hours on and off site as required;
  2. Attendance must be punctual and consistent;
  3. Works an agreed-upon schedule and works additional hours as necessary to complete work;
  4. Works effectively, cooperatively and respectfully with co-workers, clients and other contacts;
  5. Follows all EHA Safety Policies and Procedures;
  6. Follows all EHA Personnel Policies and Procedures;
  7. Performs other duties as assigned.

Essential Functions:

  1. Meets with residents to assess, counsel, recommend or resolve resident issues impacting their personal life, health and well-being, social connectivity and risks to their housing.  Meetings can occur in a resident’s home or at an off-site location as necessary;
  2. Identifies service barriers and unmet needs and develops Individual Service Plans to meet goals;
  3. Provides referrals to local partners/resources and other appropriate supportive services to assist residents with meeting their needs and goals.  Monitors progress and provides support;
  4. Help residents apply for entitlement programs and other social service supports.  Works with residents to establish trust and encourage appropriate use of services to increase self-sufficiency and maintain an independent life style;
  5. Prepares and maintains appropriate case file records, collects resident data/surveys, prepares written and oral progress reports as requested and attends to other administrative duties including departmental meetings and serving on agency committees;
  6. Work cooperatively with housing management, residents and their families or other informal supports to resolve tenant issues that jeopardize stable housing or provide information on alternate housing;
  7. Conducts outreach and coordinates with local partners to provide on-site education, services and resources to encourage self-sufficiency and independent living goals;
  8. Foster diversity and community building by developing partnerships and organizing or implementing activities that enrich and recognize the value of strengths, assets and diversity in the neighborhood;
  9. Recruit and train volunteers and oversee their activities. This may include oversight and direction of student interns or AmeriCorps members;
  10. Participates in local networks or councils and engage in professional development training on topics such as; Fair Housing, Early Childhood Education, Family Centered Practice, Behavioral Health, Hoarding, Health & Wellness, Aging & Elder Care;
  11. Maintain monthly newsletter for residents.
  12. Actively participate to support the EHA Bed Bug Protocol, including, but not limited to, provide residents educational resources about bed bugs, participate in Bed Bug Briefing for residents who have infestations, and meet with residents who have infestations and create a day of treatment plan.


The Service Coordinator position requires an ability to work in a complex and non-traditional human service setting with a diverse population. A combination of education and experience that results in knowledge of the human service system and experience working with families and adults is essential.



A Bachelor’s degree in human services, education or related field; 


Two (2) years paid experience working with adults and/or youth.



Six (6) years paid experience planning, organizing, coordinating, and implementing youth and/or adult programs.


  • In-depth knowledge of available social services related to families and adults  and an understanding of eligibility requirements to make appropriate referrals;
  • The ability to build trust and connect with residents using professional boundaries and good judgement;
  • Excellent oral and writing skills.


  • Relate to residents in a professional, caring manner;
  • Work independently and manage time and tasks efficiently in a non-structured setting with minimal supervision;
  • Work professionally with co-workers, residents, social service agencies and the public;
  • Comply with safety procedures pertinent to the work environment to ensure personal safety and safety of residents;
  • Prepare and write reports at a professional level;
  • Speak and understand English and follow oral and written directions;
  • Keyboard equivalent to 35 WPM.


CONSTANT (67% – 100%)
Reach (Left, Right, Both)
Grasp (L, R, B)
Wrist (L,R,B)
Eye sight and hearing
Listening and talking
Lifting/Carrying 5 lbs
Push/Pull 5 lbs

FREQUENT (34% – 66%)
Twisting at waist
Fine Manipulation (L, R, B)
Repetitive arm/hand (L,R,B)
Lifting/Carrying 10 lbs
Push/Pull 10 lbs

OCCASIONAL (1% - 33%)
Climbing stairs/ladders 
Work/Reach above shoulder (L,R,B)
Operate Foot Controls (L,R,B)
Drive a vehicle
Lifting/Carrying 20 lbs
Push/Pull 20 lbs

Fax Machine, Computer, Copier, Telephone and cell phone, MS Outlook, Scanner, File Folders, MS Word, Still camera, Flie Cabinets, MS Excel, Motor Vehicle, Writing Instruments, MS PowerPoint, Printer, Manually-operated office equipment such as 3-hold punch and stapler


  • Valid Washington State Driver's license or ability to obtain one within 60 days and good driving record;
  • Fair Housing Certification or ability to obtain in the first six months


  • Fluency in Russian, Ukrainian, Vietnamese, Arabic or Spanish language;
  • Prior Housing Authority or government work experience;
  • Working with people experiencing Behavioral Health disorders.

The Everett Housing Authority is a progressive agency pursuing its mission with great passion and a high level of professionalism and competence. EHA seeks passionate and optimistic individuals to join our team of highly engaged and satisfied employees committed to assisting those for whom stable and affordable housing is a challenge. EHA’s work has been recognized nationally with awards from NAHRO and Nan McKay. Most recently, EHA received NAHRO’s National Awards of Merit for a fully accessible community garden open to public housing residents and members of the surrounding community and for highly creative financing to convert 333 public housing units to project-based Housing Choice Vouchers and improve these properties with over $20 million in renovations. In addition, EHA received a NAHRO’s National Award of Excellence for a new 20-unit development serving survivors of domestic violence.

Members of our team are rewarded with meaningful work, competitive compensation, employee-friendly policies, a team environment, great benefits, and promotion and bonus opportunities. Please consider joining our team in pursuit of the exciting challenge of meeting the affordable housing needs of Everett and Snohomish County.

The Everett Housing Authority is an Equal Opportunity Employer