Resident Services Coordinator - Seniors and Adults with Disabilities
Everett, Washington - Full Time

Starting Salary: $3,501-$4,133 per month DOE, plus benefits

This position will remain open until filled with priority given to applications received by 5:00 PM, Monday, December 13, 2021

Everett Housing Authority is offering a $1000.00 hiring incentive at the time of hire for all external candidates.

Everett Housing Authority Mission Statement: The Everett Housing Authority creates affordable housing, fosters healthy communities where households thrive, and replaces systemic racism with equity for all.

All EHA employees must be fully vaccinated against COVID-19 for the health and safety of the community we serve and our employees. Upon acceptance of an offer of employment, a prospective hire must submit a certificate of vaccination to the Human Resources Department.  Individuals with a qualifying medical or religious reason may submit a request for exemption. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an accommodation.

Looking for an opportunity to work for an organization that really makes a difference in the lives of others? Come join our team as a Resident Services Coordinator as part of the Resident Services Department. This is a full-time union position working 37.5 hours per week. Under the direction of the Aging and Disabilities Services Program Manager, this position supports older adults (55 years+) and other adults with disabilities to assess and coordinate needed services to enhance their quality of life and support them to maintain stable housing and live independently.  This work is primarily accomplished in concert with individual residents by assisting residents to connect to programs and community resources that enhance their physical, social and mental well-being. 

Our benefit package includes:

  • Accrue up to 12 vacation days in your first year of employment;
  • 13 paid sick leave days;
  • 12 paid scheduled Holidays plus 1 additional floating holiday per year;
  • Medical Insurance;
  • Dental Insurance;
  • Life Insurance;
  • State Retirement Fund;
  • Flexible work schedule;
  • Employee Assistance Program;
  • Tuition Reimbursement;
  • Wellness Program.


The following duties are illustrative only (i.e. not  all  inclusive)

Required Workplace Standards:

  1. Works regular and reliable hours on and off site as required;
  2. Attendance must be punctual and consistent;
  3. Works an agreed-upon schedule and works additional hours as necessary to complete work;
  4. Works effectively, cooperatively and respectfully with co-workers, clients and other contacts;
  5. Follows all EHA Safety Policies and Procedures;
  6. Follows all EHA Personnel Policies and Procedures;
  7. Performs other duties as assigned.

Required Functions:

  1. Provide general assistance and advocacy related to supportive and social services to all residents by observing and working with residents to establish trust and encourage appropriate use of services and local resources to maintain a high quality, independent life.
  2. Meets with residents to assess, counsel, recommend or resolve resident issues impacting their personal life, health and well-being, social connectivity and risks to their housing.  Meetings can occur in a resident’s home or at an off-site location as necessary;
  3. Identifies service barriers and unmet needs and develops Individual Service Plans to meet goals;
  4. Provides referrals to local partners/resources and other appropriate supportive services to assist residents with meeting their needs and goals.  Monitors progress and provides support;
  5. Help residents apply for entitlement programs and other social service supports.  Works with residents to establish trust and encourage appropriate use of services to maintain their independent life style;
  6. Prepares and maintains appropriate case file records, collects resident data, prepares written and oral progress reports as requested and attends to other administrative duties including departmental meetings and serving on agency committees;
  7. Work cooperatively with housing management, residents and their families or other informal supports to resolve tenant issues that jeopardize stable housing or provide information on alternate housing;
  8. Act as liaison with local care providers and hospitals to ensure successful discharge from care facilities and transition back to home;
  9. Works with other staff members and residents to establish a sense of community and promote a positive social climate that fosters residents’ psychosocial well-being and supports an inclusive and respectful environment for everyone;
  10. Coordinates community building activities and provides educational and socialization opportunities that support decreased isolation and increased quality of life;
  11. Recruit and train volunteers and oversee their activities.  This may include oversight and direction of student interns or AmeriCorps members;
  12. Participates in local networks or councils and engage in professional development training on topics such as; Fair Housing, Aging, Disabilities & Elder Care, Behavioral Health, Co-Occurring Disorders, Bed Bugs, Hoarding, and Health & Wellness;
  13. Work with resident councils to meet program objectives;
  14. Actively participate to support the EHA Bed Bug Protocol, including, but not  limited to, provide residents educational resources about bed bugs, participate in Bed Bug Briefing for residents who have infestations, and meet with residents  who have infestations and create a day of treatment plan.


The Service Coordinator position requires an ability to work in a complex and non-traditional human service setting with a diverse population. A combination of education and experience that results in knowledge of the human service system and experience working with persons with disabilities and the elderly is essential.


OPTION 1: Bachelor’s degree in social services, health or human services; PLUS 

Two (2) years of direct service experience with senior and adult populations with mental health and co-occurring health issues;  


OPTION 2: Six (6) years direct service experience with senior and adult populations with mental health and co-occurring health issues.


  • In-depth knowledge of available social services related to Seniors and/or adults with disabilities and an understanding of eligibility requirements to make appropriate referrals;
  • The ability to build trust and connect with residents using professional boundaries and good judgement;
  • Excellent oral and writing skills.


  • Relate to residents in a professional, caring manner;
  • Work independently and manage time and tasks efficiently in a non-structured setting with minimal supervision;
  • Work professionally with co-workers, residents, social service agencies and the public;
  • Comply with safety procedures pertinent to the work environment to ensure personal safety and safety of residents;
  • Prepare and write reports at a professional level;
  • Speak and understand English and follow oral and written directions;
  • Keyboard equivalent to 35 WPM.


CONSTANT (67% – 100%)
Sit for extended periods of time
Manual dexterity (Left, Right, Both)
Seeing, listening and talking
Arm and hand movement (LRB)
Lifting and carrying 5# (LRB)
Pushing and pulling 5# (LRB)
Fine finger manipulation (LRB)

FREQUENT (34% – 66%)
Turning and twisting at waist
Walking and standing
Climbing stairs
Bending and stooping
Lifting and carrying 10# (LRB)
Pushing and Pulling 10# (LRB)
Reaching and grasping (LRB)

OCCASIONAL (1% - 33%)
Kneeling and squatting
Reaching above shoulders
Lifting and carrying 20# (LRB)
Pushing and pulling 20# (LRB)
Operating foot controls (LRB)

Calculator, Computer/Laptop, Copier, Fax machine, File Cabinets, Writing Instruments, Telephone and cell phone, Motor Vehicle, Printer, Overhead Projector, MS Word, MS Excel, MS PowerPoint, MS Outlook, Clipboard, Manual 2 & 3 -hole punch, File Folders, LED Projector, Scanner, Still camera, Video camera


  • Valid Washington State Driver's license or ability to obtain one within 60 days and good driving record;
  • Fair Housing Certification or ability to obtain in the first six months


  • Fluency in Russian, Ukrainian, Vietnamese, Arabic or Spanish language;
  • Prior Housing Authority or government work experience;
  • Working with people experiencing Behavioral Health disorders.

The Everett Housing Authority is a progressive agency pursuing its mission with great passion and a high level of professionalism and competence. EHA seeks passionate and optimistic individuals to join our team of highly engaged and satisfied employees committed to assisting those for whom stable and affordable housing is a challenge. EHA’s work has been recognized nationally with awards from NAHRO and Nan McKay. Most recently, EHA received NAHRO’s National Awards of Merit for a fully accessible community garden open to public housing residents and members of the surrounding community and for highly creative financing to convert 333 public housing units to project-based Housing Choice Vouchers and improve these properties with over $20 million in renovations. In addition, EHA received a NAHRO’s National Award of Excellence for a new 20-unit development serving survivors of domestic violence.

Members of our team are rewarded with meaningful work, competitive compensation, employee-friendly policies, a team environment, great benefits, and promotion and bonus opportunities. Please consider joining our team in pursuit of the exciting challenge of meeting the affordable housing needs of Everett and Snohomish County.