Client Success Manager - Social Media Ads (remote)
100% Remote, California - Full Time

true[X] | Gimbal is a technology company building the next generation of advertising products and experiences for premium video. We empower a value exchange engagement advertising and measurement platform for premium publishers across connected TV, mobile, and desktop devices. We strive to ensure a better consumer experience, and every decision is guided by an understanding of human attention.

true[X] is seeking an enthusiastic and proactive Client Success Manager (remote) to join our team!  This role will have a focus on Social Media offerings within the Channel line of business but will also include management of all existing products. The Channel Team works hand in hand with TV, Radio, OOH, digital publishers and media platforms.  We design, deploy and manage white-labelled location and identity based digital ad products and attribution solutions from our best-in-class platform, and super-serve our partners with the best client services in the business.

 

What you will do

  • Quantifying and analyzing campaign insights and results to tell the story of the true[X] || Gimbal core value proposition
  • Working with customers to deliver timely and effective campaigns as well as managing expectations and communicating deliverables
  • Holding ongoing sales strategy meetings with customers to establish best practices and consult on new opportunities for the partnership.
  • Ensuring our clients receive the highest level of service by working collaboratively with cross functional teams (sales, ad operations, engineering, and product)
  • Understanding and effectively communicating Gimbal technology, processes, and partnerships as they relate to the growth of current and prospective client accounts
  • Maintaining a metrics-based approach to your book of business to enable accountability to your existing clients
  • Supporting localized marketing efforts via development of case studies to establish market presence
  • Work with customers to deliver timely and effective campaigns as well as managing expectations and communicating deliverables

 

Who you are

  • A proactive go-getter — you take ownership and are accountable for all you do, with the initiative to learn new skills on the fly
  • A self-starter — you thrive working in small, collaborative teams with a lot of autonomy
  • An outgoing communicator — you know how to get your point across clearly and effectively regardless of who you’re speaking to

 

What you have

  • Strong client facing experience, preferably in a tech/data company or agency
  • 1-2 years of experience managing Social Ads
  • Current professional experience as in a Client Strategist, Account Manager or Customer Sucess role
  • Ability to identify and resolve any customer/campaign conflicts
  • Good experience with Facebook’s Ads Manager, including managing, optimizing, trafficking multimarket campaigns
  • Good experience with Facebook’s Business Manager, including permissioning, administration, and account management
  • Proficent with Facebook ad policy and compliance
  • Well versed in data manipulation and management in Excel. Able to summarize and roll up large quantities of complex reporting data
  • Experience with TapClicks, Google Data Studio, SQL, ZenDesk, Trello all bonuses
  • Knowledge of display media and programmatic DSPs a bonus
  • Excellent communication skills, both written and verbal
  • Ability to think strategically about our clients needs and business goals
  • Strong attention to detail

 

Benefits & Perks

It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

  • 100% company-paid health, dental, and vision coverage for you and your dependents, as well as life insurance and disability coverage
  • Unlimited paid time off - we trust your discretion
  • Opportunities for profit sharing, bonuses, and ownership
  • 401(k) plan plus company match 
  • Cell phone reimbursement and subsidized gym membership
  • Annual professional development stipend 

We are committed to an inclusive and diverse work environment. true[X] is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.