Family Self-Sufficiency Program Coordinator
Everett, Washington - Full Time

Starting Salary Range: $4,030 - $4,836 per month DOE, plus benefits

This position will remain open until filled with priority given to applications received by 5:00PM, Friday, May 20, 2022

Everett Housing Authority is offering a $1,000 hiring incentive at the time of hire for all external candidates.

Everett Housing Authority Mission Statement: The Everett Housing Authority creates affordable housing, fosters healthy communities where households thrive, and replaces systemic racism with equity for all.

All EHA employees must be fully vaccinated against COVID-19 for the health and safety of the community we serve and our employees. Upon acceptance of an offer of employment, a prospective hire must submit a certificate of vaccination to the Human Resources Department.

Looking for an opportunity to work for an organization that really makes a difference in the lives of others?  Look no further.  Come join our team as a Family Self-Sufficiency Program Coordinator  with the Everett Housing Authority as part of the Housing Choice Voucher Department.

This is a full-time union position working 37.5 hours per week. Under the direction of the Family Services Program Manager, the Family Self-Sufficiency Program Coordinator is responsible for the administration and implementation of programs and services that will assist EHA residents to obtain education, training and employment to ultimately reduce or eliminate need for government subsidies.  In accordance with HUD regulations and EHA policies, this individual will support a caseload of EHA residents by assisting them to accomplish goals and objectives created together through a collaborative yet structured process.  The FSS Program Coordinator will ensure accurate data entry using Excel spreadsheets and established client tracking software.  This position requires strong interpersonal skills and the ability to work effectively within a team, independently and with community partners.  Respect, compassion, and a true desire to assist clients in accomplishing their goals is critical.  This position is a unique blend of programmatic leadership, education & employment support, financial coaching/mentoring, social service experience, and administrative responsibilities

If you’re looking for a great benefits package we have that as well!

  • Accrue up to 12 vacation days in your first year of employment;
  • 13 paid sick leave days;
  • 12 paid scheduled Holidays plus 1 additional Floating Holiday per year;
  • Medical Insurance;
  • Dental Insurance;
  • Life Insurance;
  • Long Term Disability Insurance;
  • State Retirement Fund;
  • Flexible work schedule;
  • Employee Assistance Program;
  • Wellness Program;
  • Tuition Reimbursement.


The FSS Program Coordinator will recruit, assess, coach and create strategies with a diverse case load of low-income EHA residents with the core objective of achieving greater economic independence and maximum self-sufficiency. This is accomplished by developing an Individual Training and Service Plan which will include ongoing case management and support for up to 5 years in the areas of education & training, employment, employment retention, wage progression, and social service support. The assistance offered to participants will include needs assessments, the development and implementation of goals and service plans, life skills development, job placement, and referral to appropriate service providers.  Data tracking includes management of client progress, escrow savings accounts, processing interim withdrawal requests, and participant terminations and graduations. 

The FSS Program Coordinator must establish relationships with community programs, private industry, social service providers, and employers that support client goals and career development.  This position is also responsible for facilitating a quarterly Program Coordinator Committee made up of local community partners that provide guidance and resources for the EHA FSS program. 

More information about the HUD Family Self-Sufficiency Program can be found at:


The following duties are illustrative only (i.e. not all inclusive)

Required Workplace Standards:

1. Works regular and reliable hours remotely and/or on site as required;
2. Attendance must be punctual and consistent;
3. Works an agreed-upon schedule and works additional hours as necessary to complete work;
4. Works effectively, cooperatively and respectfully with co-workers, clients and other contacts;
5. Follows all EHA Safety Policies and Procedures;
6. Follows all EHA Personnel Policies and Procedures;
7. Performs other duties as assigned.

Required Routine Functions:

1. Clearly communicate the purpose and benefits of the FSS program and support participants in their education and employment paths.  Recruit participants and market the FSS program through various avenues such as oral presentations and written marketing materials; 

2. Conduct initial intake and assessment of resident’s interests, strengths, skill levels, work experience, employability, financial literacy, potential barriers to education and employment, and required supportive service needs;

3. In collaboration with participants, prepare a HUD/FSS Individual Training and Service Plan (ITSP) outlining education and employment goals, interim achievement objectives, and any other related service needs.  Complete HUD Contract of Participation after development of ITSP;

4. Monitor and document clients’ progress toward their ITSP goals via regularly scheduled communication (phone, in-person & progress reports) and use of established Excel spreadsheets and data tracking software;

5. Develop and implement strategies and services focused on job placement, job retention, income progression, reduction of government subsidies, and transition to unsubsidized housing;

6. Identify, network and develop relationships with community education & training programs and employment services, including but not limited to: local community colleges, apprenticeship programs, grant funded training programs, temporary employment agencies, and local employers; 

7. Identify, network and develop relationships with supportive service providers to address and eliminate participant barriers in areas such as:  health care, child care, chemical dependency, mental health, legal issues, domestic violence, budgeting, food insecurity, utilities assistance, and transportation;

8. Provide one-on-one career and job coaching services, including but not limited to:  drafting resumes, assisting client with online applications and career profiles, mock interviews, and following up with employers or training programs on interview performance, when appropriate;

9. Maintain and update participant records relating to job readiness and job search, employment opportunities, and use of services by FSS participants.  Follow up with providers to whom referrals have been made or that have made a commitment of resources to the participant.  Evaluate success of partner and referral agency programs; 

10. Monitor and balance participant escrow savings accounts using HUD Escrow Worksheet & Housing Authority YARDI software system.  Work in collaboration with Program Manager and EHA Senior Accountant to ensure accuracy;

11. Ensure compliance of participant annual certification process; process interim withdrawal requests, terminations and graduations according to HUD guidelines and program policies;

12. Partner with other EHA staff and departments such as Resident Service Coordinators, Housing Management staff, and HCV Voucher Specialists to provide the best services possible and meet participant goals;

13. Participate in ongoing financial literacy, family-centered coaching, housing, and other FSS related education to enhance knowledge and skills related to successful case management and financial coaching.  Research and develop ongoing community resources relevant to low-income people working on economic goals;

14. Plan, organize & facilitate quarterly community Program Coordinating Committee and other meetings and trainings as necessary;

15. Plan, organize and implement FSS participant education, networking and graduation events;  assist with social media content;

16. Report to FSS Program Manager and the EHA Board on program progress and outcomes as requested;

17. Participate in the development and implementation of program goals, procedures and best practices.  Assist with grant writing, grant management and continuous improvement of service delivery; 

18. Complete special assignments as requested.



Bachelor’s degree in Social work, Human Services, Business or related field, PLUS two (2) years work experience in vocational and/or educational counseling, social work, human services or case management. 


Six (6) years’ work experience in vocational and/or educational counseling, social work, human services or case management.  Must have knowledge of local employment, education and social service resources for low-income persons.


  • Intermediate skill level in Microsoft Word, Excel, PowerPoint, and Outlook;
  • Local vocational and/or educational programs, and growing career pathways;
  • Local community service resources and how they interrelate;
  • Familiarity and usage of social media;
  • Familiarity with SMART goals and/or other financial coaching/mentoring methods.


  • Strong quantitative skills with the ability to research, analyze and interpret large amounts of information;
  • Strong mathematical skills and attention to detail to ensure accuracy of HUD regulated contracts, forms, and escrow savings accounts;
  • Must have knowledge of case management methods and the commitment to stay current on technical FSS and housing information;
  • Prepare written service plans, maintain appropriate case file records, and prepare reports;
  • Communicate effectively with individuals from a variety of economic, cultural, and ethnic backgrounds, physical and mental disabilities, sexual orientations, and those with limited English skills;
  • Demonstrate strong communication and interpersonal skills – writing, speaking, and presentation;
  • Manage time and tasks efficiently and work independently with limited supervision to achieve program goals and agency mission.


CONSTANT- 67% – 100%

  • Sit for extended periods of time
  • Seeing, hearing, and speaking
  • Fine finger manipulation
  • (Left, Right, Both)
  • Flexing wrists (LRB)
  • Lifting and carrying 5lbs
  • Pushing and pulling 5lbs
  • Keyboarding

FREQUENT – 34% – 66%

  • Repetitive arm/hand movement (LRB)
  • Reaching (LRB)
  • Climbing stairs
  • Turning and twisting wrist (LRB)
  • Twisting and turning at waist
  • Walking on uneven surfaces
  • Lift and carry 10lbs
  • Pushing and pulling 10lbs


  • Kneeling and squatting
  • Reaching above shoulders (LRB)
  • Operating foot controls (LRB)
  • Walking and standing
  • Bending and stooping
  • Lift and carry 20lbs
  • Push and pulling 20lbs


  • 10 Key Calculator, Computer – Desk & Laptop, Copier;
  • Fax Machine, File Cabinets, Writing Instruments;
  • Telephone, Cell Phone, Motor Vehicle, Printer;
  • MS Outlook, MS Word, MS Excel;
  • Access (or similar database), File Folders, Ruler;
  • Manually-operated office equipment such as 3-hole punch and stapler, Scanner, LED Projector;
  •  Paper Cutter, Scissors


  • Valid Washington State Driver's license and good driving record;
  • First Aid and CPR Certification within one year (provided by EHA);
  • FSS Certification within one year (provided by EHA);
  • Fair Housing Certification or ability to obtain one within 90 days (provided by EHA);
  • Must be personally bondable for insurance purposes.


  • Bilingual/multilingual;
  • Prior Housing Authority or low-income housing work experience;
  • Experience or knowledge in YARDI or other client data software systems.

The Everett Housing Authority is a progressive agency pursuing its mission with great passion and a high level of professionalism and competence. EHA seeks passionate and optimistic individuals to join our team of highly engaged and satisfied employees committed to assisting those for whom stable and affordable housing is a challenge. EHA’s work has been recognized nationally with awards from NAHRO and Nan McKay. Most recently, EHA received NAHRO’s National Awards of Merit for a fully accessible community garden open to public housing residents and members of the surrounding community and for highly creative financing to convert 333 public housing units to project-based Housing Choice Vouchers and improve these properties with over $20 million in renovations. In addition, EHA received a NAHRO’s National Award of Excellence for a new 20-unit development serving survivors of domestic violence.

Members of our team are rewarded with meaningful work, competitive compensation, employee-friendly policies, a team environment, great benefits, and promotion and bonus opportunities. Please consider joining our team in pursuit of the exciting challenge of meeting the affordable housing needs of Everett and Snohomish County.

The Everett Housing Authority is an Equal Opportunity Employer