Ticket Seller/Guest Assistance Representative
San Francisco, California - Full Time

Come join Blue & Gold Fleet, the premier provider of ferry and water excursion services on the San Francisco Bay and be the reason that locals and visitors fall in love with the bay. Be inspired by our commitment to creating and maintaining a fun, vibrant, and exciting environment for visitors and locals.

We are currently seeking a Ticket Seller/Guest Assistance Representative to join our dynamic team. You will discover that the pursuit of excellence is truly a rewarding aspect of your career with Blue & Gold Fleet as we strive to provide a work environment that is conducive to both personal and professional growth. We are committed to our visitor and employee experience! The ideal candidate has strong communication skills, is able to work under pressure and multitask efficiently in a fast-paced environment all while providing the exceptional customer service for which Blue & Gold is known. 

Primary Responsibility:

The Ticket Seller/Guest Assistance Representative will be providing excellent customer service by welcoming guests, providing information, answering questions and executing sales accurately and efficiently. 

Specific Duties of Position:

  • Verify, upgrade and sell tickets for all services offered using the Anchor ticketing application.
  • Provide general information to the public.
  • Responsible for balancing cash bank and credit card settlement at the end of the shift.
  • Stay abreast of all services offered.
  • Make clear and courteous announcements on the P.A. system. 
  • Address and resolve customer concerns.

Specific duties of the position may change or be adjusted during the course of employment to meet the needs of the operation.

Blue & Gold Fleet is the premier provider of ferry and water excursion services on San Francisco Bay, offering the famous one-hour San Francisco Bay Cruise and a 90-minute Escape from the Rock Cruise. The company provides regular ferry service to Tiburon, Vallejo, Alameda/Oakland and Harbor Bay, with additional service to the Chase Center and AT&T Park on game days. Blue & Gold Fleet carries approximately 2.75 million passengers annually and operates a fleet of 19 vessels.

Blue & Gold Fleet is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Blue & Gold Fleet will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. For more information visit: https://sfgov.org/olse/fair-chance-ordinance-fco.