Housing Coordinator (Part-Time, 50% FTE)
Madrid, - Full Time

The Housing Coordinator is responsible for housing for the Bing Overseas Studies Program (BOSP) in Madrid, Spain.  This position is part-time (50% FTE) and reports to the Program Director in Madrid.

CORE DUTIES

  • Manage housing arrangements for Stanford students, visiting faculty and Program guests and visitors

  • Constant recruiting and screening of new host families for the database: visits, interviews, and suspensions 

  • Review all housing preference forms (including allergies, dietary restrictions, medical and mental conditions) to match students with hosts based on students and family profiles 

  • Responsible of the student’s arrival logistics, as they relate to housing, including flights info and arrival at their homes

  • Organize and conduct orientation sessions for students

  • Organize and impart training sessions for families, both individually and in group settings

  • Organization and attendance of families and students’ events

  • Preparing, conducting, filing, and processing host families’ evaluations

  • Keeping host families’ files organized and updated

  • Facilitate and promote effective communication between students and families

  • Mediate settlement of differences

  • Be reachable by phone to respond in a timely manner to housing and host families-related emergencies (or students’ emergencies as pertaining to housing) when students are on-site as needed 

  • Annually visit, inspect, and assess housing arrangements for satisfaction, safety, security, and suitability of accommodations

  • Develop and maintaining good professional relations with host families 

  • As appropriate, effectively communicate to team what housing issues arise and how they are resolved or what steps are being taken

  • Responsible for the Stanford Faculty in Residence (FiR) apartment’s maintenance and upkeep, including purchasing and renovation of household items and furniture, managing of cleaning and reparations, communicating with building’s doorman and owners when needed

  • Assist FiR with the FiR apartment, including responding to inquiries, pre-arrangements with visiting professor for dates and special requirements. Coordinate arrival and departure as well as the cleaning of the apartment

  • Development and updating of relevant documentation for both homestays and FIR apartment, including but not limited to guides, manuals, and protocols

  • Identify and secure agreements for alternative temporary or permanent housing options for students and FiR’s (residence halls, hotels, etc.) when necessary

  • Responsible for the accommodations and arrangements for external guest, including hotel room blocks, communication of pricing and arrival logistics 

  • Arrival material and hospitality packages for FiR’s and program visitors

ADDITIONAL DUTIES

  • Assistance with orientation

  • Assistance with logistics for program activities, meetings, and events, including those with external partners.

  • Help with and participation in Program events and trips as appropriate 

  • Collaborate with others to help resolve program issues and concerns

  • Respond to inquiries from students, faculty, external constituents, and staff

  • Serve as a subject matter resource to students and other constituents  

QUALIFICATIONS

Education and Experience

  • Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, and Abilities

  • Native or near-native Spanish language proficiency, both oral and written

  • An advanced level of fluent English skills both oral and written to enable effective communications with others whose primary language is English

  • Advanced knowledge of Spanish culture, history, and social norms, especially in the context of private life (home) 

  • Demonstrated advanced intercultural and communicative competence

  • Computer proficiency with skill in using Microsoft Word, PowerPoint, and Excel

  • Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines, working independently and collaboratively as appropriate with professional colleagues both within the center and abroad in a team-oriented environment

  • Ability to accomplish goals by tactfully working through formal and informal channels, as appropriate

  • Strong attention to detail with a high level of accuracy

  • Demonstrated public-speaking skills, in both Spanish and English. Ability to effectively prepare and present to a variety of audiences (students, families, colleagues, etc.)

  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment, and decision-making skills

  • Understanding of working in a complex university or similar environment with proven ability to exercise patience and flexibility with students, staff, and faculty and outside constituents

  • Awareness of and sensitivity to the diverse population of Stanford University students, faculty and visitors to the center

  • Strong interpersonal skills, adept at fostering and maintaining effective collaboration, trust, teamwork and respect

  • Must be legally authorized to work in Spain

  • May work variable hours, evenings, or weekends within Spanish legal framework

  • May travel locally and/or internationally with occasional overnight travel

WORK STANDARDS

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


The goal of the BOSP Madrid Program is to provide students with a high-quality academic offering as well as a broad and varied introduction to Spain, such that linguistic and cultural competency are improved and students are better equipped to continue further study on an independent basis through Stanford University. 

For more information about the BOSP Madrid Program, please click here.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.