Resident Services Coordinator - working with seniors and people with disabilities
Boulder, Colorado - Full Time

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.

We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.  

OVERALL JOB OBJECTIVE: Under general supervision, the Resident Services Coordinator implements supportive service programs at BHP’s housing sites. Populations served include people with special needs such as seniors, people with disabilities, and people who have experienced homelessness. Conduct research to determine resident needs. Act as a liaison between service providers and residents by providing information, referrals, and coordination of community services to assist residents in meeting their needs. Maintain documentation as needed. Promote resident involvement in community development and support resident leadership. 



  1. Provide service coordination to individual residents to help preserve their independence and quality of life. Prioritized areas of service coordination include housing stability, economic development, and health and wellness. Activities include: 

  • Interviewing residents to assess needs and conducting home visits on an as needed basis. 

  • Researching and developing contacts with community service providers.   

  • Linking residents to community resources, by making referrals, helping with paperwork, and following up on services provided. 

  • Maintaining an advocate role with residents with outside agencies; assisting residents to overcome barriers to accessing needed resources. 

  • Working with other BHP staff to review residents' status, consulting with site teams and communicating with service providers and/or family members regarding residents' needs. 

  • Assisting property managers with lease and building community issues. 

  • Maintaining an annual work plan, monthly program reports, and reports on outcome measures. 

  • Coordinating activities for interns or volunteers as assigned. 

  1. Develop, implement, support, and monitor a variety of educational, social services, health and safety, and recreation programs to benefit the residents of the BHP community. This includes: 

  • Supporting community service organizations to provide effective onsite programming to residents. 

  • Assessing resident-program needs in a variety of ways, including informal surveying, needs assessments, and participating in community meetings. 

  • Researching and developing strong partnerships with community service providers; determining eligibility requirements for those services and leveraging the delivery of those services to BHP residents. 

  • Coordinating, publicizing, and promoting programs.   

  • Serving on community planning boards and participating in professional organizations representing BHP when appropriate. 

  • Plan and organize activities to help keep residents active and help promote a healthy community.  

  1. Promote community building and leadership development with residents. This includes: 

  • Conducting individual assessment interviews and community meetings with residents of assigned sites to identify personal and community needs and assets, and to gain resident participation in community problem-solving and on-site programming. 

  • Supporting the development of resident councils and providing staff support for meetings.  Supporting residents in establishing community guidelines for respectful interactions. 

  • Encouraging community contributions through volunteer opportunities. 

  • Promoting communication with residents and community building at assigned sites through newsletters, written announcements, educational programs and community meetings. 

  1. Participate in BHP team meetings focusing on investigating and resolving community, maintenance, and resident issues. 

  2. Work with other BHP departments to develop policies and procedures to promote resident cooperation and lease compliance. 

  3. Represent BHP through participation in professional organizations, meetings, and public speaking events. 

  4. Perform related duties as required by management to meet the needs of BHP.  

  5. Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment. 

BHP is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers. 



Bachelor’s degree or two or more years’ experience in service coordination and/or human services or equivalent. Knowledge of community resources and ability to foster positive relationships with community partners. Knowledge of and/or experience working with individuals with special needs such as people with disabilities, people who have experienced homelessness, and seniors. Demonstrated time management and organizational skills. Knowledge of and use of good customer service skills. Ability to work independently and to assume responsibility for completion of complex workload without close supervision. Familiarity with computer programs, such as Word, Excel, and Outlook. Valid Colorado driver’s license and an acceptable motor vehicle record. Acceptable background information, including criminal history.  


Bachelor’s Degree in Social Work or degree in gerontology, psychobiology, counseling or related field.  Demonstrated ability to advocate, organize, problem-solve and provide results in a professional environment. Knowledge of community building principles and processes.  



$25 - $29 DOQ

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

  • Medical, dental, vision health plans.
  • Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
  • Paid life insurance.
  • Employee wellness program.
  • Long term disability
  • 13 paid holidays per year plus vacation and sick leave.
  • Summer hours during months June-August.
  • Excellent work-life programs, such as flexible schedules, training opportunities, and more.

BHP is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law or regulation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 



Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.

Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset - our employees. We realize that our mission can only be realized with a team of dedicated and passionate people.  BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits.  Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.