Are you interested in working for a mission-driven organization? We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.
The person in this position must have excellent customer service skills, be very detail oriented, and be a team player.
BHP is a PERA employer and offers great public employee retirement benefits, health and wellness benefits, work-life balance, and flexible schedules when appropriate.
Under general supervision, the Leasing Specialist provides support to the property managers for public housing, Section 8 project-based, affordable, tax credit, and market rate housing in the City of Boulder. This position also aids in the lease up process for new construction and renovations at BHP. Functions include eligibility determinations, processing renewal and recertification paperwork, showing apartments, compliance and reporting, interest list and/or waitlist management, coordination with other team members for the marketing of units, filling in for the community manager as needed and related duties as required. The Leasing Specialist also supports the property managers by providing high quality customer service to our clients and staff, including responding to phone calls and emails as needed
DUTIES AND RESPONSIBILITIES
1. Manage all aspects of leasing vacant units while following BHP's policies and procedures. This includes the following:
- Respond to inquiries from potential residents in a timely, professional and engaging manner via telephone and walk-ins
- Schedule appointments for apartment tours
- Drive the leasing process to exceed monthly leasing goals
- Track and enter all traffic into Yardi
- Process and maintain waitlists and interest lists
- Process applications for housing
- Conduct landlord references
- Conduct background checks
- Check files for eligibility criteria
- Scan all documentation into File Vision upon receiving and recycle immediately
- Show available units
- Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition
2. Assist with the processing of all paperwork and mailings related to recertifications and renewals and the lease up of new or renovated units.
This includes the following:
- Maintain and create filing and logging systems for first, second and final mailings
- Process applications, recertifications and send notification to applicants and/or residents
- Communicate with applicants about status of their application process
- Mail, fax, or email documents and track return of documents
- Review forms for accuracy and completeness. Research and obtain missing information as needed
- Organize paperwork and assist as requested
- Track traffic, enter data into Yardi software system
- Maintain organized ETR (Electronic Tenant Record)
3. Assist property managers by:
- Holding office hours as needed
- Posting notices at sites
- Transporting payments to BHP
- File Vision scanning and accuracy
- Providing customer service in person, by phone, by email, or as applicable
- Returning calls and emails as needed
4. Assist property managers with applicant/resident issues, including:
- Monitor rent and security deposit collection at move in and late payments reports
- Initiate and follow up on resident payback agreements
- Complete move in process with applicant/resident, including unit check in form at move in
- Assist with applicant/resident issues, requests and communications
- Working knowledge of reasonable accommodation situations under Section 504
5. Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.
6. Performs related duties as required by management to meet the needs of BHP.
7. Regular, predictable attendance is an essential function of this position.
8. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.
CHAIN OF SUPERVISION
(1) TITLE OF IMMEDIATE SUPERVISORS: Property Manager, Regional Property Manager
(2) TITLE (S) OF POSITION (S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: N/A
MACHINES AND EQUIPMENT USED IN WORK INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
Computer, printer, postage machine, telephone, photocopy machine, facsimile machine, and calculator/adding machine.
High school diploma or equivalent. 2-3 years of previous leasing experience. Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record.
Experience with housing software, particularly Yardi. Some knowledge or experience with electronic filing systems. Customer Service experience. Bilingual Spanish/English.
This position works in an office setting. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending over (to file) and standing. Extensive data entry. Frequent hand/eye coordination and finger dexterity to operate personal computer, adding machine, and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and customers.
Works in clean, comfortable office environment. Non-private office.
Frequently uses standard office equipment including personal computers, adding machine, calculators, printers, shredders, electronic date stamp, fax and copy machines.
HIRING RANGE AND BENEFITS:
We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
- Medical, dental, vision health plans
- Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
- Paid life insurance.
- Employee wellness program.
- Long term disability.
- 13 paid holidays per year plus vacation and sick leave.
- Summer hours during months June-August.
- Excellent work-life programs, such as flexible schedules, training opportunities, and more.
BHP is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law or regulation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.
Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset - our employees. We realize that our mission can only be realized with a team of dedicated and passionate people. BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits. Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.
What it’s like to work with us:
If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
- Medical, dental, vision health plans
- Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
- Paid life insurance
- Employee wellness program
- Long term disability
- 13 paid holidays per year plus vacation and sick leave
- Excellent work-life programs, such as flexible schedules, training opportunities, and more
BHP is an Equal Opportunity Employer