Why You Are Going to Love This Job
At EcoTensil, we're not just a company; we're a woman owned and run organization on a mission to help create a sustainable future. As our Sales Support and Operations Coordinator, you'll be at the heart of our mission, playing a vital role in our sales and operations teams. You'll be working in a dynamic environment where your contributions directly support our innovative efforts to reduce plastic waste. You'll have the opportunity to grow with us, develop your skills, and make a tangible difference in the world. If you're passionate about sustainability and thrive in a collaborative setting, you'll love being part of our team.
What We Need You to Do
Customer Service and Sales Support:
- Manage inquiries from website orders and support the sales team with Zoho CRM database management.
- Provide exceptional customer service for accounts and incoming leads by, handling web-to-leads, sending samples, answering inquiries, following up with orders, following up with tradeshow leads, up-selling and problem-solving.
- Identify potential Ecosecurity Utensil (ESU) line inquiries and support the transition process to the ESU Manager.
- Assist in managing US and EU sales data and support sales efforts.
- Check EU orders daily, ensuring timely follow-up from EU 3rd party logistics (3PL) partners.
- Support the CEO and sales team with Zoho data entry, maintenance, report generation, and data cleanup.
- Enter orders into Zoho CRM.
- Send updated price sheets to the sales team as needed.
- Enter orders/invoices into Shopify (QuickBooks in the future).
- Support the CEO with sales research projects and administrative needs.
- Collaborate with contractors to resolve Shopify and other systems issues.
- Coordinate tradeshow materials and sample packet production.
- Serve as a backup for branded orders and phone inquiries.
Logistics Coordination:
- Coordinate the shipment of samples, materials, and products as needed, mostly through 3PL.
- Complete shipping forms and obtain quotes for large shipments.
- Improve shipping cost efficiency and master customs procedures for seamless transit.
- Address and resolve any customs issues promptly.
Inventory Management:
- Manage produced products, track inventory numbers, reconcile and provide weekly updates to the team.
- Liaise with 3PL fulfillment warehouses (Accent in the US, eWarehousing in NL) and implement SKU/UPC changes or new products.
- Keep product lists and “Semi-Custom Guide” updated with SKU numbers, specifications, product information, UPC numbers, and certification licenses.
- Maintain organization in the HQ warehouse space, tracking products including samples and marketing materials.
Administrative Support:
- Assist the CEO with calendar management, travel arrangements, and organizational tasks.
- Provide tech support by coordinating with outside vendors.
What You Bring to the Table
- Keen problem solving and critical thinking skills.
- Proven self starter who goes out of the way to help others and knows when to ask for help.
- A positive, can-do attitude.
- Microsoft Excel talents.
- Strong organizational and multitasking skills.
- Professional communication and customer service abilities.
- Experience with Zoho, Shopify, QuickBooks, or similar platforms is a plus.
- Ability to work independently and as part of a team.
- Passion for sustainability and making a positive environmental impact.
Benefits
- Opportunity for some flexibility in hours, including some working from home
- Competitive salary and benefits package.
- Opportunities for growth and career development.
- Work in a dynamic and innovative environment.
- Contribute to a company with a mission to reduce plastic waste.
- Be an valued contributor to the team and company
Join EcoTensil and be a part of our mission to create a more sustainable world. Apply today to make a difference!
About EcoTensil:
EcoTensil is a leader in sustainable food service and packaging products, offering innovative solutions to reduce plastic waste. We are a dynamic and fast-growing company dedicated to making a positive environmental impact. Join our passionate team and help us revolutionize the industry with our eco-friendly products.