Position Summary:

Under the general supervision of the Utility Director, the Utility Administrator will assist with providing executive administrative and billing support in the Utility Department for the Director of Utility, Deputy Director of Utility, Township Engineer and Human Resources or as directed.  The position requires substantial public contact and a high degree of accuracy.

Reports to: Utility Director

Starting Hourly Rate: $20-$22 per hour / DOQ

Schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m.

Essential Job Duties:

An employee in this position may be called upon to do any or all of the following duties.  These examples do not include all the duties which the employee may be expected to perform. 

• Acts as the receptionist for Utility Department.
• Answers departmental telephone calls, directs callers to proper source, takes complaints from concerned parties, and directs to the proper staff.
• Greets and handles questions from residents at Utilities counter.
• Accepts credit card payments
• Files a variety of materials such as correspondence, invoices, maps, legal opinions, EGLE Permits, other documents, and helps maintain and retrieve documents from the office filing system (both hard copies and electronic files).
• Sorts and directs mail, makes copies, and performs related support tasks.
• Performs billing duties including input of meter reads, bill generation, printing, e-mailing, and reporting.
• Set up customer auto-payment.
• Using BSA® Software for retrieving and inputting customer data, answering customer questions, taking bill payment, and creating meter work orders.
• Utilizing GIS to identify and retrieve as-built records
• Schedules meter installs and final meter reads with customers and field staff.
• Coordination between field staff and the public with regard to customer complaints, water meter appointments, water shut off, and emergency service termination. 
• Updates Township website and provides additional information on rate changes, flushing, boil water notices, etc.

Required Knowledge,  Skills and Abilities, and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential job duties of the position. 

• An Associate’s Degree or higher in Business Administration or related field preferred but not required.
• Three to five years of progressively responsible office experience of a clerical or secretarial nature.
• No previous municipal experience required. 
• Thorough knowledge of modern office procedures and skill in applying them.
• Skills in maintaining a complex filing system, including electronic files.
• Have above average skills in Microsoft Office.
• Ability to work with both internal and external customers with exceptional customer service mindset.
• Skills in the operation of standard office equipment, including computers, copiers and fax machines.
• Ability to work effectively alone or as a member of a team with minimal supervision and independently schedule work load and prioritize assignments.
• Ability to exercise good judgment, initiative and resourcefulness in dealing with the public, elected officials, community leaders, subordinate staff and other professionals.
• Ability to work effectively under stress and with changing priorities.

Benefits includes health, vision, dental, life insurance, short and long-term disability, wellness program, and contributions to a retirement plan.

GCT is an Equal Employment Opportunity Employer.  Must be able to work in the United States without sponsorship.

GENOA TOWNSHIP is a charter township located in the heart of Livingston County, Michigan. Lakes and wetlands, rolling hills and meadows, state parks and wildlife all abound in this beautiful community of country living.