Student & Academic Services Coordinator
Mowbray, Cape Town, - Full Time

Stanford University’s Bing Overseas Studies Program (BOSP) provides undergraduate students with immersive international learning experiences that extend Stanford’s academic mission beyond the home campus. Through its program in Cape Town, South Africa, Stanford offers students the opportunity to engage deeply with the country’s history, culture, communities, and contemporary social and economic landscape while continuing their Stanford education.

The South Africa program combines rigorous academics with experiential learning and meaningful engagement with the local community. Students are encouraged to broaden their perspectives, develop greater intercultural understanding, and explore South Africa within its regional and global context.

Staff supporting Stanford’s presence in South Africa play an important role in creating a welcoming, well-organized, and enriching experience for students. Working in partnership with colleagues in South Africa and at Stanford’s home campus in California, the team supports academic programming, student experiences and well-being, local operations, and community engagement while advancing Stanford’s commitment to transformative global education.

For more information: https://capetown.stanford.edu/ 

JOB PURPOSE

The Student & Academic Services Coordinator is responsible for daily operations for the Bing Overseas Studies Program in Cape Town by providing administrative and logistical coordination across academics, student services, housing and office operations. The role requires adaptability, including availability to assist with excursions and to work hours aligned with program requirements. This position reports to the Director

CORE DUTIES

STUDENT SERVICES AND PROGRAM SUPPORT | 60%

  • Responsible for day-to-day academic operations, including course schedules, classroom logistics, enrolment records, and preparation of academic materials
  • Coordinate academic calendars, meetings, excursions, and faculty logistics.
  • Maintain academic records, course documentation, and shared resources in alignment with program procedures. Manage student access to learning platforms, project management tools, and shared digital resources
  • Provide administrative support for visiting faculty and local lecturers as neede
  • Provide administrative support for student services, including maintaining student records, and tracking deadlines.
  • Manage logistics for site visits, field trips, presentations, and events
  • Serve as a first point of contact for routine student questions and escalate issues as appropriate.
  • Assist with preparation of reports, presentations, and program materials.
  • Execute program orientations and safety briefings.
  • Maintain housing inventories, room condition reports, and maintenance request logs.
  • Oversee administrative office operations, including mail handling, data entry, reporting, and procurement of office supplies, ensuring efficiency and compliance with Stanford standards.

PROGRAM MARKETING | 20%

  • Manage and maintain the program’s digital platforms, including webpages, databases, and shared resources, ensuring they align with program objectives.
  • Develop and implement content strategies for social media to enhance recruitment and engage program participants, while monitoring trends and adjusting strategies as needed.
  • Maintain relationships with student ambassadors to extend digital reach and foster engagement across platforms
  • Create high-quality digital content in collaboration with students, staff, and faculty, including takeovers, visual media, and testimonials.

HOUSING AND CENTER MANAGEMENT | 20%

  • Provide comprehensive oversight of student housing operations, ensuring residential facilities meet program standards for safety, functionality, and student wellbeing.
  • Manage housing inventory, including furniture, appliances, and equipment.
  • Oversee housing placement based on student needs and preferences.
  • Coordinate housing orientation programming in conjunction with residence staff.
  • Manage systems for logging and resolving housing maintenance issues in a timely manner.
  • Coordinate the housing administration, including room rosters, move-in and move-out tracking, and housing communications.
  • Establish and maintain strong relationships with residential facility management partners, including support for Faculty-in-Residence.
  • Overseeing the cleaning, maintenance and security of the center: this entails ensuring that the physical facility remains in a good condition. It requires liaison with vendors and being the contact person for maintenance issues.

These duties may be adjusted as needed to suit the business and academic needs of the Stanford Overseas Studies Program.

To be successful in this role, you will bring:

EDUCATION AND EXPERIENCE

  • Three-year University level degree and two years of relevant experience in administrative support and/or student services, or a combination of education and experience.
  • Demonstrated working knowledge of social media platforms is required.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong English written and oral communication skills.
  • Computer proficiency with skill in using Microsoft Word, PowerPoint, Excel, Google drive.
  • Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines, working independently and collaboratively as appropriate with professional colleagues both within the Center and abroad in a team-oriented environment.
  • Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
  • Strong attention to detail with a high level of accuracy.
  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment, and decision-making skills.
  • Understanding of working in a complex university or similar environment with proven ability to exercise patience and flexibility with students, parents, staff, and faculty and outside constituents.
  • Awareness of and sensitivity to the diverse population of Stanford University students.
  • Strong interpersonal skills, adept at fostering and maintaining effective collaboration, trust, teamwork and respect.

CERTIFICATES AND LICENSES

  • None

PHYSICAL REQUIREMENTS*

  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds or 5 kilos.
  • Rarely twist/bend/stoop/squat, kneel/crawl.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

WORKING CONDITIONS

  • Must be legally authorized to work in South Africa.
  • May work variable hours, evenings, or weekends.

 

WORK STANDARDS

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to comply with all applicable Stanford University policies and procedures, and applicable laws and employment regulations in Cape Town, South Africa.

 

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